Shipping & Delivery

Last updated: 17 September 2026

Australian local stock

Products are fulfilled from local stock held in Australia. The store operates from Parramatta, NSW 2150, helping confirmed orders move from payment review to packing without an overseas dispatch stage.

Same-day dispatch

Eligible orders that are paid, confirmed and ready to fulfil on a business day are dispatched that day. Same-day dispatch depends on order time, stock confirmation, accurate delivery details and successful payment checks. Orders placed after the daily processing window, on weekends or on public holidays begin processing on the next business day.

Sydney metro delivery

Same-day or next-day delivery may be available for eligible Sydney metro addresses. Availability depends on the destination postcode, order confirmation time, carrier coverage and daily capacity, so the option is not guaranteed for every address or order.

Australia-wide flat-rate shipping

Australia-wide shipping costs A$19.90 per order, including GST. The charge applies once to each order rather than to each individual item. There is no free-shipping threshold.

Delivery timeframes

Any timeframe presented during checkout or after dispatch is an estimate rather than a guaranteed arrival date. Carrier delays, severe weather, peak-volume periods and events outside the store’s reasonable control can affect delivery.

Tracking

When tracking is available, details are provided after dispatch. A tracking number may take a short time to become active in the carrier’s system.

Address accuracy

Please enter a complete and accurate recipient name, Australian delivery address, email address and telephone number. Delays or additional charges can result when an address is incomplete or incorrect.

Failed or returned deliveries

If a parcel cannot be delivered or is returned, contact customer support with the order number. A further delivery charge may apply when an address was incorrect, delivery was refused or a parcel was not collected within the carrier’s timeframe.

Damaged or missing parcels

If a parcel arrives damaged, or tracking records a delivery you have not received, contact the store promptly through the Contact Us page. Include the order number, tracking information and supporting photographs where relevant.